Characteristic service
Ⅰ. The procedures of temporary ID card for taking China civil airlines
Ⅰ. Complete the application form by applicant.
Ⅱ. The issued agency should check and compare the information, going through the procedures if complying with the conditions, if not, the issued agency should tell the applicant on the spot.
Ⅲ. Take color photos at appointed place.
Ⅳ. Issue the temporary ID certification.
Ⅴ. Consulting Call：86128927 Handling time：5:30-23:00
Ⅱ. The facilities for the disabled
For passengers of China Southern Airlines：http://www.csair.com/cn/tourguide/special/special_passengers/index.shtml
For passengers of other airlines：
| Number | Unit | Category | Function | Note | |
| 1 | The management department of terminal building | The disabled parking only | There are parking lots for the disabled on the first floor of south of the departure, as well, there are slope and relative logos for the disabled beside the parking lot. | The obstacle-free facilities only | |
| 2 | The management department of terminal building | Sidewalk for the visually impaired | There are sidewalks for the visually impaired in the main building and eastern and western arrivals, which can guide the visually impaired to the information desk of each area at last. | The obstacle-free facilities only | |
| 3 | The management department of terminal building | Information desk | There are low counters and relative logos for the disabled on each information desk in terminal building, and it has the function of locating. | Have functions of obstacle-free facilities | |
| 4 | The management department of terminal building | Handrail elevators, sidewalk elevators and vertical elevators | 1.There are emergency indications on the handrail and sidewalk stairs to passengers, for example, the elevators will have alarm sounds during abnormal use; 2. There are braille buttons and voice instructions in the vertical elevators to the main passengers. | Have functions of obstacle-free facilities | |
| 5 | The management department of terminal building | Restroom | There are obstacle-free restrooms and logos for the disabled in the terminal building, and there is emergency call button in each restroom. | Have functions of obstacle-free facilities | |
| 6 | The management department of terminal building | Public seats | There are parts of public seats with logos setting for the disabled in the public seat area in the terminal building. | Have functions of obstacle-free facilities | |
Ⅲ. Unaccompanied counter service
1. Unaccompanied children: Check in for the unaccompanied children above 5 years old and under 12 years old, these passengers can be serviced priority security checking, boarding and hand by hand handover to the crew in the whole journey.
2. Unaccompanied aged passengers: Check in for the unaccompanied aged passengers, these passengers can be serviced priority security checking, boarding and hand by hand handover to the crew in the whole journey.
The service regulations to special passengers in airlines:
| Airline | The age limit for unaccompanied children | The age limit for unaccompanied aged people | Note |
| Air China CA | Children above 5 years old and under 12 years old | The service is not available | Passengers should apply for the service when booking, usually we do not accept the application of special passenger service on the spot. If there is special circumstance, passengers should apply to the spot business representative. |
| Shenzhen Airlines ZH | Children above 5 years old and under 12 years old | Above 70 years old |
|
| China eastern / Shanghai Airlines /China United Airlines MU/FM/KN | Children above 5 years old and under 12 years old | Above 70 years old |
|
| Hainan Airlines HU/Capital airlines JD | Children above 5 years old and under 12 years old | Above 60 years old |
|
| Sichuan Airlines 3U | Children above 5 years old and under 12 years old | Above 65 years old |
|
| Shandong Airlines SC | Children above 5 years old and under 12 years old | Above 70 years old |
|
| Spring Airlines 9C | Children above 5 years old and under 12 years old | Above 70 years old |
|
| Juneyao Airlines HO/Chengdu Airlines EU | Children above 5 years old and under 12 years old | Above 70 years old |
|
Ⅳ. Greenway
Special passengers such as aged people, children and pregnant woman can check in on this counter prior.
Ⅴ. City check-in counters
The passengers who have checked in in the city terminal building can check in the luggage in this counter.
Ⅵ. The final calling counter
The passengers who are arriving late can check in in this counter prior.
Ⅶ. Group passenger counter
The group passenger counter is set at the Q island on the first floor.
Ⅷ. Airport service group
Service group supplies handy service for public, the members who dress in red ribbons supply people with consulting and guiding services, they help passengers to use check-in facilities, distribute passengers to each characteristic counter and warn the late passengers by loudspeaker.
Ⅸ. Security indications
There are security indications setting as calendar on the check-in counter, which are convenient for passengers to leaf through.
Ⅹ. Supply free wheelchair service
The inconvenienced passengers can apply for the wheelchair service on the duty director counter.
Ⅺ. The beforehand printing boarding card service for group passengers
The group passengers of travel agency can make an appointment of beforehand printing boarding card service.